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"Efficiency, soundness, quality and the client at the core of the design."

DFSS focuses not on improving existing processes, but on designing new processes, products and services with built-in 6 sigma levels of performance. It uses statistical and quantitative methods to establish customer requirements; and to develop, test, validate and optimise design alternatives. It moves from a reactive, build and test mode, to a predictive and optimised model.

DFSS is not a substitute for a company's product introduction process, whether developing or launching new products, it is an enhancement.

The following phases are being used during training courses and implementations by Kairos Management:

Demand Select target market, and identify and prioritise customer needs
Define business case, project scope, project objectives and execution plan

Define Translate customer needs (VoC) into measurable CTQs. Prioritise them and set performance targets. Perform a CTQ risk analysis

Develop Identify and prioritise product / service functions and set functional performance requirements

Design Perform high level and detailed design, and assess design capability. Validate design meets customer CTQs

Deploy   Pilot and implement design. Set controls to ensure sustainable capability. Transfer to operations


     
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